At 33-Tech Oy, we are committed to providing high-quality measurement solutions and ensuring our customers receive professional support throughout the entire lifecycle of their equipment. This policy outlines our commitment to technical support, warranty services, and after-sales care.
1. TECHNICAL SUPPORT
We provide comprehensive technical assistance to ensure the correct installation, configuration, and operation of our products.
- Support Channels: Customers can reach our technical support team via email at sales@33tech.fi or by phone at +358 50 442 0070.
- Response Time: We aim to respond to all technical inquiries within one business day.
- Documentation: Technical manuals, data sheets, and software updates are available upon request or through our official channels.
2. WARRANTY POLICY
As an authorized distributor and importer, 33Tech honors the standard manufacturer’s warranty for all measurement instruments sold.
- Warranty Period: Typically 24 months from the date of delivery, unless otherwise specified.
- Scope: The warranty covers manufacturing defects and component failures under normal use. It does not cover damages caused by misuse, unauthorized modifications, or external factors (e.g., power surges, physical impact).
- Claim Process: To initiate a warranty claim, the customer must provide the serial number and proof of purchase.
3. AFTER-SALES & MAINTENANCE SERVICES
To ensure the long-term accuracy and reliability of your measurement instruments, we offer also after-sales services.
3.1. CALIBRATION SERVICES
Measurement accuracy is critical. We assist our customers in coordinating periodic calibrations. Depending on the product, calibration is performed either in-house, through the manufacturer, or via accredited third-party laboratories.
3.2. REPAIR SERVICES
In the event of equipment failure outside the warranty period, 33-Tech provides professional repair services.
- Evaluation: A diagnostic fee may apply to assess the device and provide a cost estimate.
- Spare Parts: We use original manufacturer parts to ensure the continued integrity of the equipment.
3.3. TRAINING AND COMMISSIONING
For complex measurement systems, we offer:
- On-site or remote commissioning and setup.
- User training to ensure the staff can operate the devices safely and efficiently.
4. SPARE PARTS AVAILABILITY
We strive to ensure the availability of essential spare parts and accessories for a minimum of 5 years after a product model has been discontinued, subject to manufacturer availability.